楽天グループ株式会社：1025228 BSS Ops Specialist – BSS Ops Department (BSOPD)

会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1025228 BSS Ops Specialist - BSS Ops Department (BSOPD)

仕事内容

Job Description:
Business Overview
The Technology Platforms Division (TPD) is responsible for building and operating the infrastructure and ecosystem platforms which power the Rakuten Group, Inc. Our mission is to provide our Rakuten Cloud and Ecosystem Platforms which will deliver Core Value to accelerate the growth of Rakuten Group, Inc. services.
Department Overview
Our department, BSS Ops Department (BSOPD), provides operational service for BSS applications (both B2B and B2C), and is also responsible for the maintenance of IT infrastructure (both on-premises and cloud environment) for the BSS platform. We are looking for entrepreneurial, innovative, growth-oriented, and customer-centric individuals to join our growing team in building the "telco of the future".

Responsibilities - Managing Operations of B2C BSS system and respective integrated inhouse systems to make sure system running stable and minimize the customer service affecting and billing issues and sm.
- Collaborate with vendor team for system development and operation.
- High involvement and lead upfront in case of any issue or incidents.
- Addressing issues/problems raised by end customer or internal departments.
Position: Why We Hire We require BSS Experts for B2C BSS in Rakuten Group, Inc., covering domain knowledge, operation knowledge which are the scope of this role.
Position Details
- Able to handle day to day telecom BSS Operations. - Ensuring smooth provisioning and customer onboarding journey. - Handling various vendors and involving various kinds of discussion with them. - Management backlog, operation improvement, production operation. - Able to implement good monitoring solutions to detect all the system/application problems on time and fixing them proactively. - Able to analyze customer issues like billing, payment, order failures, onboarding, display issues, preparing, testing and deploying data fixes. - Open to work in flexible timings.

求める経験・スキル

Mandatory Qualifications:
- 8+ Years of experience in Telecom BSS. - Good Understanding of CRM, Billing, Collections, Order management, Product catalogue, Mediation, Asset Management etc. - Hands on work/previous Experience in BSS systems like Netcracker TOMS and RBM, Amdocs, Ericsson, Comviva , Mavenir. - Knowledge of Rating, Billing and Collection. - CDR Flows and Validation. - Good Trouble shooting skills in BSS issues. - Understanding of Cloud concepts (VM/PODS/Containers) and Kubernetes. - Good understanding in Ansible, Jenkins and able to build pipelines. - Strong understanding on how Queues works. - Hands on experience in Linux commands to handle daily operations and Shell or anyone scripting language Knowledge is an added advantage. - Sound in building DB queries/script for data extraction. - Able to setup monitoring platforms grafana, Kibana, icings, prometheus , Newrelic and configure metrics and dashboards. - Network knowledge and system knowledge. - Experience of trouble shooting in production. - Experience of working in multiple projects in parallel. - Communication skill. - Able to Manage own tasks. - Open to support nightly activities and 24/7 working hours. - In case, to work in holiday, weekend with Compensatory leave.


Desired Qualifications: - Experience of BSS systems preferably Netcracker TOMS and RBM. - Experience in Linux. - Experience of using/create SQL. - Knowledge of telecom network (4G/5G) and industry. - Experience in Telecom Billing (online/offline), Rating, Collections, payment. - Experience in handling CRM applications operations. - Experience in Ansible, Jenkins, other devops tools and able to support/handle CI/CD.