楽天グループ株式会社：1028073 オペレーション統括部 コマース品質管理部：楽天市場モニタリング担当（C&M）

会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1028073 オペレーション統括部 コマース品質管理部：楽天市場モニタリング担当（C&M）

仕事内容

Department Overview
The Ichiba Monitoring Group, the organization for this position, aims to protect both the stores operating on Rakuten Ichiba and the users through Rakuten Ichiba's terms and guidelines, thereby providing a safe and secure shopping environment. The appeals of working - You will have opportunities to interact not only with the approximately 55,000 stores on Rakuten Ichiba but also with major manufacturing companies and government agencies, including relevant ministries. This allows you to build relationships across a wide range of fields while simultaneously improving your communication and presentation skills. - You will play a role in disseminating knowledge regarding rules and guidelines, as well as tips for store operations, to internal sales teams and store owners as an instructor. This allows you to hear firsthand the problems and concerns that store owners face. Furthermore, this is a rewarding job where you receive many words of gratitude through these activities. - You can acquire knowledge not only of Rakuten's unique rules but also of laws and regulations (such as the Pharmaceutical and Medical Device Act and the Act against Unjustifiable Premiums and Misleading Representations), enabling you to gain high expertise in various fields. - You will be involved in important tasks for the Rakuten Group, such as budget management and outsourcing partner management. This allows you to acquire management and financial skills, which we believe will be beneficial for those aspiring to a management position in the future.

Position Details
For merchants operating on Rakuten Ichiba, we disseminate the store opening terms and guidelines. If these are not being followed, we provide careful consultation on store operations. We also monitor feedback from users, and when a merchant requires support from Rakuten, we involve EC consultants to help ensure the merchant can operate more safely. Occasionally, we receive inquiries from major manufacturing companies regarding products handled within Rakuten Ichiba. In such cases, we engage in discussions with these manufacturers and take necessary actions as Rakuten Ichiba. Furthermore, we also accept consultations and requests from administrative bodies such as relevant government ministries and agencies (e.g., Consumer Affairs Agency, Ministry of Health, Labour and Welfare, National Police Agency). We respond to situations where revisions within Rakuten Ichiba become necessary due to legal amendments or similar changes.

求める経験・スキル

Mandatory Qualifications:
- Basic knowledge of Japanese law, especially the Act against Unjustifiable Premiums and Misleading Representations and the Pharmaceuticals and Medical Devices Act - Proficiency in basic PC skills (Excel, PowerPoint, Outlook, etc.) - English skill：Business Level - Japanese skill：Native Level

Desired Qualifications:
- Experience in operations and business improvement - Experience in business promotion and improvement utilizing technologies such as generative AI and machine learning - Experience in vendor management


Additional information on English Qualification
TOEIC score of 800 or higher (or proof of equivalent English proficiency, or a bachelor's degree or higher from an English-speaking country). Proof of qualification is required by the time of job offer notification. For applicants who do not have a score or proof, we will arrange for you to take a company-sponsored TOEIC IP test during the selection process.