会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1032024　Senior Business Analyst & Product Owner, Process & Product Excellence - Process Excellence Section, Corporate IT Service Department (CITSD)

仕事内容

Position Details
This integrated role requires a leader who strategically defines what needs to be built and why, while also meticulously detailing how it will function and how it will be delivered for optimal business impact. Your responsibilities will include:
 
Product & Process Strategy and Vision:
- Define and champion the product vision and strategic roadmap for key initiatives, ensuring alignment with overarching business goals and IT strategy.
- Lead the discovery and analysis of business challenges and opportunities, translating them into clear product objectives and measurable outcomes.
- Develop robust business cases and prioritize initiatives based on strategic value, customer needs, and technical feasibility, acting as the ultimate decision-maker for the product backlog.
- Continuously monitor market trends, competitive landscape, and emerging technologies (including AI) to identify innovative solutions and maintain a competitive edge.

Solution Design and Delivery Leadership:
- Oversee the entire solution lifecycle, from conceptualization and detailed requirements gathering to deployment and post-launch optimization.
- Meticulously analyze and design future-state processes and features, developing comprehensive user stories, acceptance criteria, and functional specifications.
- Collaborate closely with engineering teams, ensuring technical solutions accurately reflect the product vision and business requirements.
- Drive the integration of ITSM principles into product design and process improvements, enhancing service delivery and operational efficiency.
 
Stakeholder Engagement and Agile Execution:
- Act as the primary interface between business stakeholders, development teams, and leadership, fostering transparent communication and strong partnerships across global teams.
- Lead agile ceremonies (e.g., sprint planning, backlog refinement, reviews), ensuring the team is focused on delivering maximum value iteratively.
- Proactively identify and mitigate risks, facilitate decision-making, and resolve impediments to ensure successful product delivery.
- Champion a culture of continuous improvement and data-driven decision-making, leveraging analytics to refine products and processes.

求める経験・スキル

Mandatory Qualifications
- Bachelor’s degree in business administration, Information Technology, Computer Science, Engineering, or a related field.
- Minimum of 8 years of progressive experience, with at least 5 years in a combined Business Analyst and Product Owner leadership role in a large, global organization.
- Demonstrated expertise in both strategic product management (vision, roadmap, backlog ownership) and deep business process analysis (optimization, re-engineering).
- Proven ability to develop compelling business cases, justify investments, and measure ROI for product and process initiatives.
- Expert-level understanding of Agile methodologies (Scrum, Kanban, SAFe) and their practical application in dual BA/PO roles.
- Exceptional leadership, communication (written and verbal), and negotiation skills, with a proven ability to influence and align diverse stakeholders.
- Strong understanding of ITSM principles and frameworks (e.g., ITIL).
- Proficiency with product management and requirements tools (e.g., Jira, Confluence) and process modeling tools.
- Ability to thrive in a fast-paced, complex international environment, managing multiple strategic priorities.



Desired Qualifications

1. A master’s degree or MBA is highly preferred.
2. Top Business Analyst & Product Owner Certifications (Highly Valued):
- Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO)
- Certified Business Analysis Professional (CBAP) by IIBA
- PMI Agile Certified Practitioner (PMI-ACP)
- ITIL 4 Foundation or higher certification