会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1033142　Development Tools Producer & Coordination Specialist - Corporate IT Infrastructure Department (CITID)

仕事内容

Job Description:
Business Overview
The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure.

Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity.
 


Position:
Position Details
Tenant and License Standardization and Consolidation
Support tenant and license consolidation initiatives across developer tools. Coordinate impact analysis with affected business units and teams. Plan and track migration timelines, communications and follow up actions.

Stakeholder and Vendor Coordination
Serve as an operational point of contact between DTSG and teams such as security, legal, privacy, procurement, support and helpdesk, as well as other corporate IT business functions. Coordinate non-billing vendor interactions, including incidents, follow-ups and roadmap discussions, together with the project manager and architect. Maintain the DTSG stakeholder roadmap and RASIC to ensure roles and responsibilities are clearly defined for each development tool.

Process Documentation and Continuous Improvement
Document approvals, change requests, consolidation activities and communications using clear checklists and templates. Maintain DTSG documentation for team roles and responsibilities, RASIC and governance processes. Collaborate with the project manager to identify bottlenecks in approvals and change workflows and propose practical improvements.

Change and Release Coordination
Support the planning and tracking of changes and releases for developer tools, including new features, configuration changes, rollouts and deprecations. Maintain a clear change calendar for major initiatives. Prepare and support pre change and post change communication, including Confluence pages, Slack messages, emails and FAQs.

Approvals and Policy Alignment
Coordinate required approvals with privacy, security, legal, procurement and other stakeholders. Track approval status in Jira and Confluence and maintain an auditable record of decisions and supporting evidence. Ensure DTSG remains aligned with current policies and proactively highlight governance risks or gaps.

Risk, Audit and Tracking Support
Track governance related risks such as missing approvals or policy misalignment. Ensure governance, approval and change records are organized and easy to retrieve for audits. Provide clear status views, including which tools and changes are pending and which approvals are outstanding.

求める経験・スキル

Mandatory Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Business level proficiency in English (conversation and written).
- Proven experience in technical support, particularly with development tools.
- Knowledge of software licensing and compliance.
- Minimum 3 to 7 years of experience in roles with clear ownership and accountability in areas such as:
1. Experience in IT service management or IT operations, including coordination across multiple teams.
2. Experience in governance, risk and compliance, preferably in a regulated or complex environment.
3. Experience in IT or SaaS project or program coordination, with responsibility for timelines and stakeholder alignment.
4. Experience in project management office or change management in a large organization.
5. Proven experience coordinating approvals and reviews with multiple stakeholders such as security, legal and procurement.
6. Strong familiarity with SaaS and cloud tools and with basic concepts such as single sign on, access control and configuration changes.
7. Strong organization and follow through, with a track record of managing multiple parallel work streams with minimal supervision.
8. Demonstrated ability to influence stakeholders at different levels and drive agreement in situations with conflicting priorities.
 


Desired Qualifications:
- Experience with AI tools and techniques to enhance software development processes, such as AI-driven code generation, automated testing, and intelligent debugging.
- Familiarity with IT tools (e.g., JIRA, Jira Service Management, Confluence).
- Japanese business conversation level.
- Experience mentoring junior team members or acting as a go to person for governance and approvals topics.