会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1033878　Data Center Management Group Manager - Data Center Operation Section, Infrastructure Services Department (INSD)

仕事内容

Key Responsibilities
1. Business Partner Request & Project Coordination 
- Serve as the escalation and approval point for all incoming service requests from internal business partners 
- Own the end-to-end lifecycle of hardware installation requests: intake, scheduling, rack and power allocation, network cabling, and delivery confirmation 
- Coordinate with business partners to manage expectations around timelines, resource availability, and change risk 
- Lead planning and execution for DC expansion and infrastructure projects affecting the group 

2. People & Contractor Management 
- Directly manage a team of engineers, including goal-setting, performance reviews, coaching, and career development 
- Through your direct reports, oversee the work quality and productivity of a large on-site contractor workforce 
- Identify and close skill gaps within the team, with a focus on project management, documentation, and long-term planning 
- Partner with HR on headcount planning, onboarding, and offboarding processes 

3. Risk Management & Operational Resilience 
- Build and maintain risk registers for DC operations, identifying single points of failure and leading mitigation efforts 
- Lead structured root cause analysis (RCA) following operational incidents or service disruptions 
- Develop countermeasures and ensure corrective actions are tracked, implemented, and verified 
- Drive a culture of proactive risk identification within the team, reducing reactive escalations to senior leadership 

4. Policy Development & DC Standards 
- Own the creation, review, and maintenance of Data Center operational policies and procedures for the group 
- Ensure contractor and staff activities comply with internal DC standards and applicable regulations 
- Develop and deliver training materials to group members and on-site contractors 
- Maintain the group's documentation portal and ensure runbooks are current and accurate 

5. Monitoring, Reporting & Continuous Improvement 
- Review and own the group's weekly and monthly operational reports; present key findings and trends to section leadership 
- Drive kaizen initiatives: identify inefficiencies in request handling, installation workflows, and contractor management, and implement improvements 
- Investigate and introduce new tools, automation, or BI reporting capabilities that improve the group's visibility and operational efficiency 
- Support internal and external DC audits, including security audits 

求める経験・スキル

Mandatory Qualifications:
- More than 7 years of people management experience, with a track record of managing technical teams in an infrastructure or operations environment 
- Demonstrated experience in structured project management (planning, scheduling, risk tracking, stakeholder communication) 
- Proven ability to build and implement operational policies, runbooks, or SOPs 
- Experience leading root cause analysis and developing corrective action plans 
- Strong verbal and written English communication skills at business proficiency level or above (TOEIC 800+ required for non-native speakers; native or near-native proficiency strongly preferred) 
- Japanese language proficiency sufficient for business conversations, negotiations, and written communication 

Desired Qualifications:
- Experience managing contracted or third-party workforces in addition to direct employees 
- Background in IT infrastructure, data center operations, server hardware, or network cabling environments 
- PMP certification or equivalent project management qualification 
- Experience with BI tools (e.g., Tableau, Power BI) or operational dashboard development 
- Familiarity with DC standards and compliance frameworks (e.g., Uptime Institute, ISO, OHSAS)