株式会社グロービス：《Tokyo》English MBA Student Services Office Academic Support and Operations Specialist (Professional）

会社名

株式会社グロービス

会社概要

「経営に関するヒト・カネ・チエの生態系を創り、社会の創造と変革を行う。」というビジョンのもと、経営大学院の運営や法人事業による人材育成・組織開発の推進、ベンチャー企業への投資など幅広い事業を行うグロービス。近年は「テクノベート時代の世界No.1 MBAへ」を目標に掲げ、EdTechを活用したプロダクト開発などにも力を入れています。
【事業内容】グロービス経営大学院・企業内研修・スクール型研修・能力測定テスト GMAP・GLOBIS 学び放題・出版・発信・ベンチャーキャピタル・一般社団法人G1
・一般社団法人KIBOW・茨城ロボッツ
グロービスは創業当時から、個人の成長を支援する「経営大学院・ビジネススクール」事業と、組織の成長を支援する「法人（研修等のソリューション）」事業で、実践的な経営教育を提供しています。
■株式市場から見るグロービス法人部門■
・日経225銘柄のうち約80％の企業への支援実績あり
・DX銘柄のうち、グロービスのデジタルサービスの導入率約75％

ポジション

《Tokyo》English MBA Student Services Office Academic Support and Operations Specialist (Professional）

仕事内容

関わるサービス/Services Offered by this department
In the Students Services Office (Operations Team), you will be responsible for supporting the smooth operations of both on-campus and online classes offered in the GLOBIS English MBA program. This includes preparing for classes and providing support to students and lecturers to ensure that each class is a rich and engaging learning experience.

Class preparation involves tasks such as getting ready before each term (reserving classrooms and PCs, preparing necessary materials, and more), as well as supporting class operations on the day. This includes setting up classrooms, distribution materials, checking slides and content with lecturers, and confirming student grading. You will also work closely with our part-time staff who assist with class operations, and over time, you will be expected to take on the responsibility of managing and mentoring them.

Your role will also involve responding to student inquiries before and after class, as well as assisting lecturers with in-class requests, such as setting up PCs or providing additional equipment. In this position, clear, friendly, and responsive communication is essential, along with a careful and solution-oriented mindset.

We expect you to begin by focusing on the core operations: reliably facilitating individual student-instructor relationships and class preparation. As you grow in this role, you will be expected to leverage the voices of students and instructors to contribute to broader initiatives, including service planning and development as well as process improvement for class preparation and other operational workflows.

Scope of the Student Services Office
The Student Services Office (SSO) is an integrated team, in addition to your role in Academic Support and Operations, you will work alongside the Admissions Office (responsible for entrance exams and student enrollment) and the Career Office. This unified structure means your scope will include strategic planning and project management to improve the entire student lifecycle. This comprehensive journey includes: Application - Enrollment Preparation - Program of Study - Career Placement/Job Hunting.

By working across these functions, you will have the opportunity to design and implement enhancements that create a seamless and integrated journey for our students from their initial application through to graduation and career placement.

In addition, within the broader department, other teams are responsible for different areas of the MBA program, such as sales, career support, and alumni/community engagement. Working in collaboration with these teams, you may also have opportunities to help organize academic events and community-building activities that enhance the overall student experience.

GLOBIS University English MBA Program: https://www.globis.ac.jp/

求める経験・スキル

必須要件/Required
▼At the Operations Team (One of the functions of the Student Services Office)
Communication and Logical Thinking Skills

Business-level Japanese proficiency (approximately JLPT N2 level) and business-level English proficiency (TOEIC score of 800 or higher)
A friendly, empathetic, and professional mindset is needed to build close professional relationships with students, lecturers, and co-workers.
Ability to absorb knowledge quickly along with exceptional logical thinking skills to analyze the inquiries and provide accurate support
Exceptional eye for detail and accuracy in all areas of communication and output
Independence and Pro-activeness

Ability to take strategic actions independently to achieve team goals and contribute to process improvements
Capable of effective project and time management to maximize the team’s overall capacity
A strong drive for self-development and a willingness to enhance one’s own skills
Strong Decision-Making and Problem-Solving Ability

The ability to manage multiple tasks simultaneously
Capable of understanding the broader context among projects to actively propose and implement solutions for complex issues.
Passion, Flexibility, and Dedication

Dynamic collaboration with diverse members among several teams/departments
Able to work on weekday evenings and some weekends to support class operations and participate in social events for the university (flexible shifts are available)
Proactive attitude toward making meaningful contributions to all stakeholders and team members
▼Desired Candidate Profile
Proactive Supporter
We seek individuals who do not just address surface-level issues but deeply consider underlying causes and think creatively to solve problems independently. In this position, it is critical to have an open mind, a proactive attitude, and empathy that are essential for building strong relationships with customers and stakeholders (students, lecturers, co-workers).
Positive Change-Maker
Candidates are expected to actively communicate not only within their own team but also with other teams and departments to tackle shared challenges and initiatives. We welcome those who take initiative and bring positive change to the team and organization rather than waiting for instructions.
Strong analytical and decision-making skills
Team members will handle multiple tasks simultaneously. We expect you to understand the interrelationships between tasks and projects, proactively propose solutions and improvements for complex issues, and carry them out.
▼Other
At least 3 years of working experience
Have a strong interest in GLOBIS business and GLOBIS WAY