会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1034194　Technical Account Manager - CCoE Section, Cloud Platform Enablement Department (CPED)

仕事内容

Position Details
As a TAM, you will serve as the bridge between CCoE and internal service teams, supporting Business Units in leveraging cloud technology from both technical and business perspectives. 

Key Responsibilities
1. Technical Account Management
- Regularly review cloud usage of assigned BUs and understand their technical challenges
- Review and drive approval workflows for BU cloud requests (new project, account, subscription creation, etc.) 
- Provide first-line support and troubleshooting assistance for cloud technical issues faced by BUs
- Provide technical advice on cloud resource configuration changes, IAM, networking, and more 

2. Governance Promotion & Compliance Support 
- Communicate and roll out CCoE governance policies, security guardrails, and operational rules to assigned BUs 
- Periodically verify that BU cloud usage complies with CCoE policies, security requirements, and RGR 
- Notify assigned BUs of policy violations or security risks and support remediation 
- Review Change Management (CM) tickets and verify execution content (pre- and post-operation) 

3. Cloud Adoption Support & Enablement 
- Provide cloud best practices and architecture guidance to assigned BUs 
- Support BU cloud cost optimization (FinOps) through cost analysis, alert configuration, and resource review recommendations 
- Promote the use of internal e-Learning content and follow up on completion status 
- Respond to technical inquiries from BUs and contribute to knowledge accumulation and FAQ maintenance 

4. Cross-team Collaboration & Escalation 
- Bridge BU needs to the appropriate CCoE teams (security, networking, architecture, etc.) 
- File and manage support cases and escalations with cloud vendors (AWS, Azure, GCP, OCI) 
- Drive coordination and resolution of technical and governance issues arising between BUs and CCoE 
- Communicate CCoE initiatives and policy changes to BUs in a timely manner and support smooth adoption 

5. Documentation & Reporting 
- Document cloud usage status, issues, and improvement actions for assigned BUs and produce regular reports 
- Contribute to creating and updating CCoE operational runbooks, FAQs, and knowledge bases 
- Feed back BU insights to CCoE and reflect them in policy and process improvements 
- Analyze trends in cloud requests and inquiries and propose improvements  

Work Environment 
You will work as part of a 12-member team, collaborating with global members. English is the primary language of communication and is used in all daily meetings, Slack interactions, and documentation. 

求める経験・スキル

Mandatory Qualifications:
- More than 5 years of hands-on experience operating and configuring public cloud environments (2 or more of AWS, Azure, GCP, or OCI) 
- Experience with basic IAM and networking configuration and troubleshooting (VPC, subnets, security groups, etc.) 
- Experience coordinating and resolving technical issues with multiple internal and external stakeholders 
- Experience working with Jira or equivalent ticket management tools 
- Strong communication skills, including the ability to explain technical concepts to non-technical stakeholders 
- Business-level English communication skills (meetings, Slack, documentation)

Desired Qualifications:
- Experience designing multi-cloud architectures (2 or more providers) 
- Associate-level or above cloud certification from AWS, Azure, GCP, or OCI 
- Hands-on FinOps experience (cost analysis, budget alerts, resource optimization) 
- Experience with cloud operations that consider security and compliance requirements 
- Experience in internal user support or helpdesk roles 
- Experience creating documentation and managing knowledge using Confluence 
- Basic experience with IaC tools such as Terraform
- Experience leveraging AI/LLM tools (e.g., Claude Code) to improve work efficiency 
- Experience handling cloud vendor support cases and technical negotiations 


Other Information: 
Additional information on English Qualification
TOEIC Score 800 above or possess equivalent abilities