楽天グループ株式会社：1028780　Product Manager, Identity Management Group – Membership Platform Department (MPD)

会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1028780　Product Manager, Identity Management Group - Membership Platform Department (MPD)

仕事内容

Job Description:
Department Overview
ID Service is part of Technology Platforms Division (TPD) and focuses on Customer Identity & Access Management (CIAM) with the mission to provide a scalable, reliable, secure, and easy-to-integrate platform for our 2 billion users.
The Identity Management Group, a part of ID Platform Section drives digital transformation by modernizing the Rakuten ID platform with a brand new UI including features such as password-less authentication, adaptive risk-based multi-factor authentication, verifiable digital credentials, progressive profiling, and consent management.

Position:
Why We Hire
We are always looking for talented individuals who want to become part of our journey.

Position Details
As an experienced Product Manager, you will play a crucial role in defining and delivering our product vision. You will be responsible for managing the entire product lifecycle, from ideation and planning to launch and ongoing optimization.
You will work closely with various stakeholders, to define and execute the product strategy. The ideal candidate has a strong understanding of customer needs & technical product dependencies, ecosystem dynamics, and a passion for building innovative and user-centric products.

Responsibilities
- Define and communicate the product vision, strategy, and roadmap based on market research, customer feedback, and business goals
- Conduct market analysis to identify customer needs, market trends, and competitive landscape
- Prioritize and manage the product backlog making data-driven decisions, ensuring that features and enhancements align with the product vision and strategy
- Gather and analyze user feedback, conduct user testing, and iterate on the product to improve user experience and drive customer satisfaction
- Collaborate with the development team throughout the product development lifecycle, providing guidance and clarifications on requirements
- Define and monitor key performance indicators (KPIs) and success metrics to evaluate product performance and identify areas for improvement
- Work closely with stakeholders to gather requirements, provide updates, and manage expectations
- Lead product discovery
- Be responsible to define user/client journey
- Review technical designs to verify that all feature requirements and select based on evaluation criteria
- Drive release management by preparing release requests and working with the release manager to review QA test results, security audit results, and deployment schedules
- Be responsible for product outcomes and end-to-end delivery

求める経験・スキル

Mandatory Qualifications:
- Prior experience in IAM area or working knowledge of IAM standards, security & privacy standards 
- Bachelor Degree (BS) in Engineering, Economics, Business, or related field
- 5+ years of product management experience
- Experience in Agile projects
- Experience in KPI-driven service development
- Excellent written and oral communication skills both in English and the ability to communicate with clarity and confidence at all levels; adapt style and content to the needs of the audience

Desired Qualifications:
- Experience in working in cross-cultural development teams
- Experience with management tools, e.g. JIRA/Confluence
- Proven record in delivering a winning product from scratch
- Programming experience or technical background
- Fluency in Japanese will be an added advantage