楽天グループ株式会社：1029011　AI Safety Technical Program Manager – Conversational Experiences Department (CXD)

会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1029011　AI Safety Technical Program Manager - Conversational Experiences Department (CXD)

仕事内容

Position:
Position Details
Key Responsibilities
Program Management & Governance:
- Define and maintain the AI safety program roadmap, aligning with ASOC leadership and business priorities.
- Establish and track KPIs (e.g., MTTR for safety incidents, % coverage of AI systems under monitoring, regulatory readiness milestones).
- Drive ASOC steering committee operations: schedule, prepare executive materials, ensure follow-ups are tracked and delivered.
- Coordinate quarterly tabletop exercises simulating AI incidents with BUs and Group CISO teams.
- Build and maintain the safety operations knowledge base, including policies, playbooks, and incident documentation.

Operational Execution:
- Oversee pre-launch safety reviews and evaluation gates, ensuring red- and blue-team feedback is integrated.
- Ensure dashboards, incident reports, and safety metrics are produced on time and shared with executives.
- Support post-incident reviews: drive root cause analysis, track remediation plans, and ensure lessons learned are institutionalized.
- Partner with engineers to integrate tooling and automation for monitoring, detection, and reporting.

Collaboration & Alignment:
- Work closely with Group CISO’s SOC and red/blue teams for joint exercises, cross-escalations, and incident handling.
- Partner with PMs/TPMs across Rakuten BUs to embed “safety by default” in AI deployments.
- Act as program glue between safety engineers, red/blue teams, compliance/legal, and product leadership.
- Track and report on regulatory requirements (EU AI Act, Japan AI Guidelines, U.S. AI Executive Orders) and their impact on Rakuten’s AI services.

Success in First 12 Months:
- Deliver the first generation of safety dashboards and reports for global AI systems.
- Ensure 50% of Rakuten Mobile AI applications are covered under ASOC monitoring and reporting.
- Run at least two tabletop safety exercises in partnership with Group CISO and BUs.
- Establish a repeatable pre-launch safety review process for AI deployments.
- Publish and maintain the AI Safety Operations Playbook for internal adoption.

Why Join
- Be part of one of the first global AI Safety Operations Centers in industry, shaping Rakuten’s approach to trustworthy AI.
- Work at the intersection of AI, cybersecurity, compliance, and customer trust.
- Influence AI deployment across telecom, fintech, banking, e-commerce, securities, and media - at global Rakuten scale.
- Join a growing team of engineers, researchers, and TPMs working on both offensive (red-team) and defensive (blue-team) safety, supported by Rakuten’s mature CISO organization.

求める経験・スキル

Mandatory Qualifications:
- Experience: 3-5 years in technical program management, security operations, AI governance, or risk management.-Technical Knowledge: Familiarity with LLMs, GenAI safety risks (prompt injection, hallucination, bias, PII leakage), or cybersecurity operations. Hands-on coding not required, but ability to understand technical discussions is expected.- Program Skills: Strong background in program management, roadmapping, KPI tracking, and steering governance.- Operational Skills: Experience running cross-functional programs, incident response processes, or compliance reviews.- Communication: Strong executive reporting and stakeholder alignment skills; ability to explain safety risks to both engineers and business leaders.

Desired Qualifications:
- Familiarity with ISO/IEC 42001, ISO 27001/27701, or other governance frameworks.