楽天グループ株式会社：1029294　Data Center Operation Staff – Data Center Operation Section, Infrastructure Services Department (INSD)

会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1029294　Data Center Operation Staff - Data Center Operation Section, Infrastructure Services Department (INSD)

仕事内容

Job Description:
Department Overview
Rakuten Group, Inc. has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world’s most unique and robust ecosystems.

Infrastructure Services Department (INSD) mission is to provide high quality and large scale service infrastructure, such as data center and network. We empower Rakuten by Stable, Performant, Secure, On-demand, Green, Cost competitive infrastructure.

We're waiting for persons who like to find new challenges, and who like to work together to resolve such new challenges.

Position:
Why We Hire
The Rakuten Group, Inc. continues to expand its business, and the infrastructure platform that supports it also continues to expand. In addition to maintaining stable operation, various projects are underway for new expansions. We are seeking a highly motivated Data Center Operation Staff to contribute to the smooth and efficient operation of our expanding data center infrastructure. You will play a crucial role in maintaining system uptime, resolving technical issues, and supporting the growth of our company's critical services.

Position Details
The Data Center Operation Staff is responsible for the daily operation, maintenance, and monitoring of the data center infrastructure. This role requires a strong technical aptitude, attention to detail, and the ability to work both independently and as part of a team to ensure the continuous availability and optimal performance of the data center.

1. Monitoring and Maintenance
- Monitor data center infrastructure, including servers, network devices, power systems (UPS, generators), and cooling systems (CRAC units)
- Perform routine maintenance tasks, such as hardware inspections, filter replacements, and battery checks
- Respond to alerts and alarms, troubleshooting issues and escalating as necessary

2. Incident Management
- Participate in incident response and resolution, following established procedures
- Document incidents and resolutions accurately and thoroughly
- Assist in root cause analysis to prevent future incidents

3. Operational Support
- Provide on-site support for hardware installations, upgrades, and decommissioning
- Manage cabling and ensure proper organization within the data center
- Maintain accurate inventory of data center assets
- Escort vendors and contractors within the data center

4. Security and Compliance
- Adhere to data center security policies and procedures
- Monitor access control systems and report any security breaches
- Ensure compliance with relevant industry standards and regulations

5. Documentation
- Maintain accurate and up-to-date documentation of data center procedures, configurations, and layouts

求める経験・スキル

Mandatory Qualifications:
- Associate's or Bachelor's degree from an accredited university in Computer Science, Information Technology, Electrical Engineering, or a related field
- Minimum of 1-2 years of experience in a data center or IT operations environment
- Basic understanding of server hardware, networking concepts, and power/cooling systems
- Ability to troubleshoot technical issues and follow established procedures
- Strong attention to detail and commitment to accuracy
- Ability to work independently and as part of a team
- Good communication and interpersonal skills.
- Ability to lift and move equipment (up to 50 lbs.)
- Willingness to work flexible hours, including nights and weekends, as needed

Desired Qualifications:
- Bachelor's degree in a related field (e.g., Information Technology, Computer Science)
- Experience with data center monitoring tools and systems
- Knowledge of ITIL best practices
- Familiarity with data center security standards (e.g., ISO 27001, SOC 2)
- Experience with specific hardware or software platforms used in the data center