楽天グループ株式会社：1029423　QA Engineer – Analytics & Metrics Department (AMD)

会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1029423　QA Engineer - Analytics & Metrics Department (AMD)

仕事内容

Department Overview
The Data Engineering Section is responsible for processing Rakuten's largest data pipeline, collecting 2 billion events daily. We integrate our in-house web and mobile SDKs into many Rakuten services. Our Rakuten Analytics platform collects and processes billions of events in real-time, providing a user-friendly interface for behavior analytics.
We are seeking a highly skilled and experienced QA Engineer to join our Data Collection Group. As a part of our team, you will play a crucial role in ensuring the quality and reliability of our mobile SDKs, web SDKs, and user access log analytics services through comprehensive testing strategies.

Position:
Why We Hire
Your primary responsibility will be to lead the quality assurance efforts for our critical data collection and analytics infrastructure. You will ensure exceptional quality standards through comprehensive testing of mobile and web SDKs, analytics services, and user interfaces. If you are passionate about quality engineering, test automation, and have a profound impact on ensuring reliable data collection systems, we would love to hear from you.
　
Position Details
- Perform comprehensive testing automation and manual testing on Mobile SDK, Web SDK, and user access log analytics services including UI and API testing.
- Thoroughly review business requirements, specifications, and technical design documents to provide insightful and actionable feedback to development teams.
- Develop comprehensive test plans based on business requirements and design detailed test cases to ensure thorough coverage and validation of all functionalities.
- Execute test cases systematically, document results meticulously, and ensure the quality and reliability of applications while proposing quality improvements and setting quality standards.
- Identify, record, document, and track bugs throughout the development cycle using JIRA, ensuring all identified issues are properly communicated and followed up until resolution.
- Work closely with internal teams including QA, developers, product managers, and project managers to identify system requirements and facilitate clear communication among teams.
- Monitor and track quality assurance metrics such as defect densities and open defect counts, using metrics to drive continuous improvement in QA processes and overall product quality.
- Drive and execute automation strategy by implementing shift-right and shift-left testing methods, integrating automation to release cycles and publishing automation test suite results periodically.
　
Work Environment
We are a cross-functional group composed of two teams: Web and Mobile. QA Engineers, Developers, and Product Manager are all working side by side to deliver the best product with SCRUM Agile methodology.
　

求める経験・スキル

Mandatory Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
- Software Quality Assurance Experience: 5+ Years of Proven Software Quality Assurance Experience in software QA, with a specialized focus on Web SDK and Mobile SDK testing and Android/iOS mobile app.
- Software QA Methodologies, Tools, and Processes: Deep understanding of QA best practices, methodologies, and tools, enabling efficient and effective testing processes.
- Test Case Development: ability to write clear, concise, and comprehensive test cases.
- Develop Test Strategy: Well-versed knowledge in making test strategies for B2C and B2B web-focused products that have a commercial presence and a large active user base.
- Agile/Scrum Development Experience: Proven track record of working effectively within Agile/Scrum frameworks, contributing to fast-paced, iterative development processes, and continuous improvement.
- SQL and Programming Languages: Strong proficiency in SQL and at least one of the following programming languages: Python, Java, and/or JavaScript.
- Automation Testing Frameworks/Tools: Hands-on experience with mobile and web UI automations including Selenium, Appium or similar tools.
- Familiarity with mobile development lifecycle, mobile app distribution services (Bitrise, Firebase), and in mobile app monitoring tools.
- Strong analytical and problem-solving skills with the ability to identify, document, and track complex issues efficiently.
- Excellent communication and collaboration skills, with the ability to work effectively within cross-functional teams and provide actionable feedback.
　
Desired Qualifications:
- Performance and Security Testing Expertise: Demonstrated ability to conduct thorough performance using Jmeter or similar and security testing, ensuring the robustness, efficiency, and security of applications.
- Familiarity with Adobe Analytics or Google Analytics: In-depth knowledge of Adobe Analytics or Google Analytics, including their concepts and practical applications, to optimize user experiences and drive business growth.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience in stress testing product SLAs to ensure high-reach and high-impact products meet external expectations and maintain performance under varying conditions.
- Familiarity writing testcases on Testrail, integration of testrail with Cypress or similar automation tools is an added advantage.
- Experience with agile development methodologies and understanding of shift-left and shift-right testing strategies.
- Understanding of quality metrics, reporting, and continuous improvement practices in QA processes.