会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1031045　UX Researcher, User Experience Group - Cloud Management Department (CMD)

仕事内容

Job Description:
Business Overview
The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.
Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.

Department Overview
The Cloud Management Department (CMD) leads Rakuten’s unified cloud infrastructure strategy by providing governance and essential tools to ensure seamless operation and high satisfaction among service providers and users. As the central point for strategy, planning, and process governance, we manage the cloud product portfolio, budgeting, quality, and security. Furthermore, we empower cross-departmental success through robust cloud foundation and management solutions.

Position:
Position Details
We are seeking a talented and enthusiastic UX researcher to join our growing team. In this role, you will play a crucial part in uncovering user needs, behaviors, and motivations, directly influencing the direction and success of our products and services. Ideally, you are creative, open-minded, and have strong communication skills. You will work closely with designers, product managers, and other stakeholders to ensure a user-centered approach is embedded throughout the entire development lifecycle. You must be responsive, flexible, and able to succeed within an open and collaborative environment.

Responsibilities
- Learn and apply Rakuten Group branding and design guidelines
- Plan, conduct, and analyze qualitative research studies, including interviews, usability testing, ethnographic studies, and contextual inquiries
- Lead generative research efforts to identify unmet user needs, explore new opportunities, and inform strategic product decisions
- Apply your knowledge of end-to-end design thinking processes to frame research questions, synthesize findings, and translate insights into actionable recommendations
- Collaborate with designers and product teams to integrate user research findings into the design and development process
- Effectively communicate research findings and recommendations through compelling presentations, reports, and workshops
- Contribute to the continuous improvement of our research methodologies and practices

Work Environment
About Our Team: Join our vibrant and diverse Horizon team, a melting pot of product managers, user researchers, UX/UI designers and engineers. The Horizon UX Team is a collaborative group of designers and researchers dedicated to crafting exceptional user experiences across a wide range of services. We believe that a deep understanding of our users is at the heart of innovative and impactful design, and we're looking for a passionate individual to help us achieve that goal.

求める経験・スキル

Mandatory Qualifications:
- Proven experience in conducting qualitative research studies. (A portfolio submission showcasing your research experience and impact is required) You're comfortable planning, moderating, analyzing, and synthesizing findings from various qualitative methods
- Demonstrable experience in generative research. You're adept at uncovering new opportunities and understanding user needs that might not be immediately apparent
- Applied knowledge of end-to-end design thinking processes. You understand how research fits into each stage of the design process, from discovery to testing and iteration
- Familiarity with various research tools and platforms

Desired Qualifications:
- Experience with mixed methods of research, combining both quantitative and qualitative approaches to provide a comprehensive understanding of user behavior
- Ability to conduct user research in Japanese with internal users