会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1027496　Senior Quality Assurance - Conversational Experiences Department (CXD)

仕事内容

Job Description:
Business Overview
The vision of the Conversational Experiences Department (CXD) is to change the world’s view of what is possible with AI by creating incredible experiences that ‘just work’. We propose, design, and build AI experiences that bring joy and value to Rakuten businesses, and our mission is to bring these experiences to the world. We build Conversational AI products such as chatbots, voice assistants, and semantic search. We have been employing Large Language Model (LLM) technology for several years, and are on the cutting edge of Japanese language solutions. Our mission is to actualize 'shopping is entertainment' and maximize the value of Rakuten ecosystem through the delivery of super personal assistants.

Department Overview
You’ll join a 60-person AI for Customer Service team: engineers, TPMs, data analysts, dialogue designers: responsible for modernizing legacy contact-center tooling and workloads into an agentic Generative AI stack codenamed Raptor. We already power Rakuten Mobile’s pre-sale onboarding and support (“RMAA”) and are building the pipeline for of customer service and engagement experience. Now, we’re moving from a successful V1 into the scale-up phase: expanding to all 70 BUs and leveraging AI to multiply Rakuten’s core capabilities in e-commerce, finance, logistics, digital content, and beyond.

Position:
Why We Hire
Quality Assurance Team ensures the quality of our AI Solution being provided to 70 BUs. This is a Lead position, who can demonstrate and Lead the team of QA Members. Understand the AI Solutions, ensure execution of Test Plan. 

Position Details
- Enterprise Expansion: Reach every Rakuten business unit, transforming service operations with AI at scale.
- Capability Multipliers: Embed AI across Rakuten’s core functions - shopping personalization, fintech underwriting, logistics orchestration, content discovery, and more.
- Externalization: Package Raptor as a standalone CCaaS and AI-platform offering, driving revenue beyond Rakuten.
- Portfolio Leadership: Potential to shape Rakuten’s entire AI roadmap - uniting Raptor, RMAA, and other core AI products under a cohesive strategy.

求める経験・スキル

Mandatory Qualifications:
- Develop and maintain robust, scalable test automation frameworks from scratch.
- Create, maintain, and execute automated test cases using Python, Selenium, and Playwright.
- Collaborate with developers, product managers, and DevOps to ensure quality is integrated into the CI/CD lifecycle.
- Define and implement QA best practices, processes, and metrics across projects.
- Analyze test results, identify bugs, and drive continuous improvement in product quality.
- Participate in code reviews, test planning, and estimation activities.
- Drive automation strategy and advocate for testability in design and implementation.
- 5-7 years of experience in software testing with a strong understanding of QA methodologies and testing life cycles.
- Solid hands-on experience in automation testing, including framework creation and enhancement.
- Proficient in Python programming and automation toolsets including Selenium and Playwright.
- Experience working with CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions.
- Strong analytical, debugging, and problem-solving skills.
- Excellent communication and documentation abilities.
- Fluent English & Japanese language skills required.

Desired Qualifications:
- Exposure to Large Language Models (LLMs) and understanding of AI/ML testing use cases.
- Familiarity with AI-assisted development tools such as GitHub Copilot and Cursor.AI.
- Experience with performance testing tools and/or security testing tools is a plus.
- Knowledge of containerization (Docker) and cloud-based environments (AWS, Azure or GCP).