会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1033080　Senior DevOps Engineer - Cloud Platform Enablement Department (CPED)

仕事内容

Job Description:
Business Overview  
The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.  
 
Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.  
  
Department Overview  
The Cloud Platform Enablement Department (CPED) drives Rakuten Group's global infrastructure strategy by building and operating a robust private cloud platform and supporting public cloud environments. We empower application engineers to build reliable and scalable systems while ensuring unified support and consistent quality across all departments. 

Position: 
Position Details 
We are a professional support team dedicated to providing exceptional support for cloud migration and DevOps solutions. We pride ourselves on our customer obsession and passion for delighting our enterprise customers. We are looking for a talented and experienced Senior DevOps Engineer to join our team and help us continue to provide top-tier support.
As a Senior DevOps Engineer, you will play a crucial role in supporting our enterprise customers by leveraging your expertise in Google Cloud Platform (GCP)/AWS/Azure, Private Cloud environments, Kubernetes, Docker, Jenkins, Prometheus, ELK, and more. You will work closely with clients, understand their needs, and provide tailored solutions to ensure their success. Your ability to learn new technical domains quickly and train others will be key to your success in this role. 

Responsibilities
- Provide expert-level support for cloud migration and DevOps solutions to enterprise customers
- Manage and optimize GCP resources, including GKE, Compute Engine, SQL/No-SQL databases, and Cloud Storage, etc.
- Deploy, monitor, and manage Kubernetes clusters and Docker containers 
- Implement and manage CI/CD pipelines using Jenkins
- Monitor system performance and ensure high availability using Prometheus 
- Set up and maintain log management and analysis using the ELK stack
- Support and optimize private cloud environments
- Collaborate with cross-functional teams to design and implement infrastructure solutions that meet customer needs
- Deliver exceptional client-facing support, demonstrating a passion for customer success
- Mentor and train team members on new technical domains and best practices
- Continuously improve processes and systems to enhance efficiency and reliability 

求める経験・スキル

Mandatory Qualifications: 
- Bachelor’s degree in Computer Science or equivalent work experience
- 8 to 10 years of total experience in cloud technical support and DevOps
- Proven expertise in Google Cloud Platform/AWS/Azure, including GKE, Compute Engine, SQL/No-SQL databases, and Cloud Storage
- Extensive experience with Kubernetes and Docker
- Proficiency in CI/CD tools, especially Jenkins
- Strong knowledge of monitoring and logging tools such as Prometheus and the ELK stack
- Experience with Linux operating systems
- Demonstrated experience in managing and optimizing private cloud environments
- Demonstrated ability to quickly learn new technical domains and train others
- Excellent problem-solving skills and the ability to work under pressure
- Strong communication and interpersonal skills
- Conversational level Japanese skills
- Customer obsession and a passion for delighting customers 
 
Desired Qualifications: 
- Experience in client-facing roles supporting enterprise customers
- Certifications in Google Cloud Platform or related technologies
- Knowledge of additional cloud platforms (e.g., AWS, Azure) is a plus
- Familiarity with infrastructure as code tools such as Terraform or Ansible