会社名

株式会社グロービス

会社概要

「経営に関するヒト・カネ・チエの生態系を創り、社会の創造と変革を行う。」というビジョンのもと、経営大学院の運営や法人事業による人材育成・組織開発の推進、ベンチャー企業への投資など幅広い事業を行うグロービス。近年は「テクノベート時代の世界No.1 MBAへ」を目標に掲げ、EdTechを活用したプロダクト開発などにも力を入れています。
【事業内容】グロービス経営大学院・企業内研修・スクール型研修・能力測定テスト GMAP・GLOBIS 学び放題・出版・発信・ベンチャーキャピタル・一般社団法人G1
・一般社団法人KIBOW・茨城ロボッツ
グロービスは創業当時から、個人の成長を支援する「経営大学院・ビジネススクール」事業と、組織の成長を支援する「法人（研修等のソリューション）」事業で、実践的な経営教育を提供しています。
■株式市場から見るグロービス法人部門■
・日経225銘柄のうち約80％の企業への支援実績あり
・DX銘柄のうち、グロービスのデジタルサービスの導入率約75％

ポジション

《Tokyo》CRM System Engineer and Admin / GLOBIS University (Technical)

仕事内容

Job Details
Job Responsibilities
As a member of a cross-functional and cross-divisional project team, you will play a crucial role in managing our IT systems that support our entire global ecosystem of services. As a truly global business school with campuses in the across the globe, we offer a range of exciting services beyond our top-notch MBA program, including subscription-based e-learning and corporate training.

In this role, you will work with colleagues from all over the world to optimize our Salesforce CRM system, directly contributing to the growth of our global sales and marketing efforts, enhancing classroom operations, career services and ultimately delivering exceptional customer satisfaction to our students and faculty members.Rather than focusing solely on software engineering, this role emphasizes solving business challenges using IT and AI.This is an exciting and challenging role that requires a unique blend of hard and soft skills, algorithmic and strategic thinking, and the drive to develop IT and AI solutions from a strategic business perspective. It is suitable for engineers who aspire to go beyond engineering and make a real impact on the success of a business.

Your responsibilities will include:

New Development: Propose new ideas to optimize and improve systems.Understand the business problems faced by staff members and design and implement solutions using IT and/or AI.
Maintenance: Handle administrative functions including user account maintenance, data cleanup, Apex code debugging, troubleshooting, and other routine tasks as needed. Update HTML pages of the GLOBIS Virtual Campus.
Vendor Management: Communicate requirements to vendors, review their proposals, assess risks, conduct tests, and manage the development schedule.
Training & Knowledge Sharing: Train new users and help the team/division to increase their IT skills and overall adoption.
Liaison Work: Serve as the technical liaison between our division and other GLOBIS teams/divisions, as well as our third-party Salesforce development consultants.
Documentation: Write documentation/SOPs and implement best practiceguidelines for others to follow.

求める経験・スキル

Qualifications
Required

Over 4-7 years experience as a software engineer or a system engineer
This role focuses more on designing IT solutions to solve business problems than on day-to-day coding. Nevertheless, a certain level of engineering experience is necessary to understand our system processes and data structures.
Experience in Salesforce or other CRM systems, including administration and development. Salesforce certifications are a plus.
Programming skills (You will deal with HTML / Javascript (jquery), CSS, Java, SQL, Php, Python)
Analytical and problem-solving abilities to resolve complex technical and business issues
A strong business mindset and a drive to solve business problems
Great communication and leadership skills as you will have to manage diverse requirements from various stakeholders
Self-motivation. You must be self-motivated, driven to see results, and be intrigued by the use of data to inform decisions.
Strong interest in technology and the curiosity to keep yourself updated with the latest knowledge.
Have a mindset and attitude toward using AI to improve productivity and work quality
Align with GLOBIS' business and the GLOBIS WAY
Native English or equivalent, and JLPT N3 or equivalent　*The following tests will be accepted as a substitute for the Japanese Language Proficiency Test (JLPT)　https://globis.box.com/v/japanesetest

Preferred

Experienced full software development cycles (from requirement definition to testing) in developing software solutions
Experience in Salesforce administration and development. Salesforce certifications are a plus.
Experience in developing AI solutions such as MCP Servers/Clients and AI Agents
Experience in working on mid-large scale IT projects (more than 30 man-months)
Experience in designing and managing solutions on cloud platforms such as AWS, Azure, or Google Cloud.
MBA or Masters degree

Educational Background
High School, Technical College, Vocational School, Junior College, University, Graduate School