会社名

楽天グループ株式会社

会社概要

未来を信じ、より良い明日を創っていく。
イノベーションを通じて、人々と社会をエンパワーメントする。私たちは、そんな想いを大切に世界の人々に喜びと楽しさを届けます。
楽天は、E コマース、FinTech、デジタルコンテンツ、通信など、70 を超えるサービスを展開し、世界10 億以上のユーザーに利用されています。
これら様々なサービスを、楽天会員を中心としたメンバーシップを軸に有機的に結び付け、他にはない独自の「楽天エコシステム」を形成しています。ダイバーシティ推進は、楽天にとって最優先の企業戦略のひとつです。従業員の出身は70カ国・地域以上。世界中からユニークで多様な文化的背景や視点を持つ優秀な人材が集まり、イノベーションの原動力になっています。社内カフェテリアにはベジタリアン、ハラル対応のメニューを用意。礼拝所（Prayer room）もあります。
また、仕事と育児の両立支援や、障がい者雇用・活躍促進も積極的に推進。社内のLGBT（※1）当事者やアライ（※2）に対して、情報共有やサポート体制の強化も進めています。誰もが自分らしく力を最大限発揮して働ける。それが楽天のダイバーシティです。

70を超えるサービスを提供し、世界30カ国にサービス展開拠点を持ち、従業員の出身国・地域数は100を超え、オープンポジション制度を活用して多様なキャリアを描くことができる点も魅力です。
フレックスタイム制度、事情に応じたリモートワークの活用が可能です。本社には託児所やフィットネスジム、三食無料で利用可能なカフェテリアが併設されるなど、社員を支える環境が整備されています。

ポジション

1032805　Product Manager, Customer Relationship Management - BSS Product Management Department (BSPMD)

仕事内容

Job Description:
Business Overview
The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.

Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders.
　
Department Overview
The BSS Product Management Department (BSPMD) is responsible for providing a unified product strategy for the Business Support System (BSS) that integrates with the Rakuten ecosystem to maximize Rakuten Mobile's business potential. Our core missions are managing the product development lifecycle by focusing on project ROI, building a unified BSS platform, and enhancing our AI-driven platform capabilities.

　
Position Details
As a Product Manager for the CRM domain within the Business Support System (BSS), which underpins various services across the Rakuten Group, you will be responsible for leading the following initiatives:

CRM Strategy and Roadmap Development
Considering business requirements and technical feasibility, you will formulate customer-centric CRM strategies and drive the long-term growth of the product.
Large-Scale System Migration Project Promotion
You will manage the end-to-end process of migrating CRM functionalities from existing systems to new ones, including requirements definition, design, development, testing, and release.
Enhanced Collaboration with Business Divisions
You will deeply understand the needs of each business division and propose and implement optimal CRM solutions to address their business challenges.
Collaboration with Development Teams
You will work closely with engineering teams to promote agile development processes, ensuring the rapid delivery of high-quality products to the market.
　
Work Environment
Team Structure
The Product Management team for the entire BSS system functionalities consists of approximately 70 members. It's an environment where professionals with diverse backgrounds converge.
Career Path
Mid-career hires account for 90% of our team, coming from various fields within the IT industry and vendor backgrounds. The remaining 10% are new graduates, fostering an environment where you can grow while being inspired by experienced members.
Global Perspective
Approximately half of our members are from overseas, allowing us to incorporate diverse cultures and perspectives into our product development with a global outlook.

求める経験・スキル

Mandatory Qualifications:
- Experience in designing various functionalities for customer support teams
- 10+ years of experience as a Product Manager or in upstream processes at a vendor
- Ability to independently manage tasks and solve problems
- Knowledge of IT technologies
- Experience in defining business requirements and system requirements
- Japanese (Native level)
- English (Business level)

Desired Qualifications:
- Experiences of BSS in Telecom industry
- Development (Coding, SQL, etc.)
- Experiences of development for EC site (Web, App)
- Trouble shooting
- Large scale project or parallel project